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74 Packages found

  • Commercial Insights for Local Authority Managers

    Commercialisation, Training

    This one day interactive workshop is a must for all authorities wanting to exploit commercial…

  • Conflict Awareness for Teams

    Mediation and Conflict Resolution

    Tension and friction within and across teams is an everyday reality. If left to grow…

  • Conflict in Customer Services

    Mediation and Conflict Resolution

    A workshop on conflict management aimed at customer service and other public facing teams. Within…

  • Conflict Management

    Mediation and Conflict Resolution

    This half-day, interactive workshop, delivered by Breckland Training Services, will help you to understand the…

  • Conflict Management for Line Managers

    Mediation and Conflict Resolution

    Line managers and supervisors need to manage friction and challenge every day. How effectively they…

  • Contract and Relationship Management Training

    Procurement, Training

    This programme is available at 3 different levels - Basic, Intermediate and Advanced. It can…

  • Creating Team Resilience (Manager Sessions)

    Coaching, Human Resources, Organisational Development, Training

    Identify how and why stress manifests itself. The session will also help delegates identify tools…

  • Customer Care

    Coaching, Organisational Development, Training

    Our customers are the reason the Councils exists. This workshop seeks to introduce, explore and…

  • De-escalation Techniques for Customer Service Teams

    Mediation and Conflict Resolution

    A 3 hour workshop focussed on the principles and practice of verbal de-escalation. Aimed at…

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