Handling Difficult Situations

Marketplace Packages

  • Description

    Ideal for anyone who would like to gain confidence when dealing with difficult situations. Conflict is a natural interaction with others, which can be managed effectively. This course will build the confidence and skills of attendees through presentation and practical exercises.

  • Specialism(s)

    Organisational Development, Training

  • Work Location

    Bedfordshire, Cambridgeshire, East of England, Essex, Hertfordshire, Norfolk, Suffolk

  • Previous Clients

    Breckland Council, Norfolk County Council, Braintree Council, East Suffolk Council

  • Core Skills

    Communication, Personal Development, Managing Conflict, Inclusivity, Inclusiveness, Equality, Team Conflict

  • Expected Outcomes

    Discuss the five conflict-handling styles, look at the advantages and disadvantages of each conflict management approach, identify the common blocks to effective listening and how to avoid them, recognise the secret to handling conflict successfully

Instruct Package

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If you need any help or advice please contact us at either marketplace@eelga.gov.uk or 01284 758300