Ideal for anyone who would like to gain confidence when dealing with difficult situations. Conflict is a natural interaction with others, which can be managed effectively. This course will build the confidence and skills of attendees through presentation and practical exercises.
Organisational Development, Training
Bedfordshire, Cambridgeshire, East of England, Essex, Hertfordshire, Norfolk, Suffolk
Breckland Council, Norfolk County Council, Braintree Council, East Suffolk Council
Communication, Personal Development, Managing Conflict, Inclusivity, Inclusiveness, Equality, Team Conflict
Discuss the five conflict-handling styles, look at the advantages and disadvantages of each conflict management approach, identify the common blocks to effective listening and how to avoid them, recognise the secret to handling conflict successfully