Conflict in Customer Services
Marketplace Packages
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Description
A workshop on conflict management aimed at customer service and other public facing teams. Within a supportive group environment, participants will receive tools and strategies to manage customer service conflict effectively. Delivered by Milee Brambleby. Full day and half day options available.
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Specialism(s)
Mediation and Conflict Resolution
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Work Location
Bedfordshire, Cambridgeshire, East of England, Essex, Hertfordshire, Norfolk, Suffolk
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Previous Clients
Harlow DC, East Suffolk DC, Babergh and Mid Suffolk Council, Huntingdonshire DC
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Core Skills
Customer Service, conflict management, challenging customers, dealing with the public, career development, personal development, leadership skills, management skills
Instruct Package
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