Conflict in Customer Services

Marketplace Packages

  • Description

    A workshop on conflict management aimed at customer service and other public facing teams. Within a supportive group environment, participants will receive tools and strategies to manage customer service conflict effectively. Delivered by Milee Brambleby. Full day and half day options available.

  • Specialism(s)

    Mediation and Conflict Resolution

  • Public Sector Experience

    <1 year

  • Work Location

    Bedfordshire, Cambridgeshire, East of England, Essex, Hertfordshire, Norfolk, Suffolk

  • Previous Clients

    North Norfolk District Council, Fenland District Council

  • Core Skills

    Customer Service, conflict management, challenging customers, dealing with the public, career development, personal development, leadership skills, management skills

Instruct Package

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If you need any help or advice please contact us at either marketplace@eelga.gov.uk or 01284 758300