A workshop on conflict management aimed at customer service and other public facing teams. Within a supportive group environment, participants will receive tools and strategies to manage customer service conflict effectively. Delivered by Milee Brambleby. Full day and half day options available.
Mediation and Conflict Resolution
Public Sector Experience
Bedfordshire, Cambridgeshire, East of England, Essex, Hertfordshire, Norfolk, Suffolk
North Norfolk District Council, Fenland District Council
Customer Service, conflict management, challenging customers, dealing with the public, career development, personal development, leadership skills, management skills